A little help.
Start with your family account
Create a parent account, verify your email, then set your parent PIN. Installing the companion does not create an account. Sign in, then choose Parent or a child's profile.
Can't open Parent?
Waiting for verification? Check your spam folder and use the latest email within one hour. Request another verification email if needed. You can open it on another computer. Already verified? Sign in; your setup resumes from your saved profiles and picks.
Use your four-digit parent PIN. Choose Forgot PIN? in the profile picker to reset it with your account password. If you forgot that password, request a reset link.
The shelf is empty or closed
Check that the right child is selected, that a pick is approved on their shelf, and that the shelf's hours and timezone are correct.
A streaming site won't open
Start from an approved shelf pick, or choose Parent and enter your PIN for parent browsing. The provider may need its own sign-in or subscription. Sign into that provider directly; never share its password with Watch Cub.
The companion isn't connected
Use the Chrome profile where you installed it and refresh Watch Cub. Pin it from Chrome's puzzle-piece menu. Open this computer's site settings. Companion 0.6.0 includes YouTube protection; additional site settings live on the website. If Chrome paused the extension after the update, review its new required permission warnings and re-enable it. You don't need a second install.
After a browser restart or connection failure
Choose your profile again, close any restored streaming windows, and start a fresh pick. The companion returns its owned timed window when it cannot verify permission; it cannot identify a provider tab Chrome restored after the full browser exit.
Data and account questions
Email support@watchcub.com. Include the page, companion version, and what you expected to happen. Do not send passwords, PINs, setup codes, or children's details. Read about data use and removal.